Jul 30
Allow Testers to Receive Invitations Regardless of Their Location, Testing Devices, or Language Proficiency
Closed
changed status toClosed·5 days ago
changed status toUnder Review·3 weeks ago
5 days ago
Hello, Vladimir! Thank you for your thoughtful suggestion and for sharing your perspective on the value of diversity in testing. In fact, your feedback aligns closely with how our platform operates. As you may have noticed, we regularly launch tests across a wide range of devices—including smartphones, computers, and tablets—to ensure comprehensive coverage. For the majority of our test cycles, there are no restrictions on tester location; instead, participation is typically limited by the number of available seats. However, there are cases where customers request tests to be run in specific locations. This is usually driven by their business needs and target markets, as they may have budget constraints that prevent them from covering all regions. In these situations, customers focus their testing efforts on the locations most relevant to their users. Regarding languages, the website or app will be displayed in the language selected by the customer, usually based on their target market or location. For bug reports, English (sometimes German) is typically used as the main language. These languages are used as a common standard to make communication easier for both testers and customers. If you’re not fully comfortable with either language, you can always use a translator to help you write or understand the content. We appreciate your feedback and will continue to communicate the benefits of a flexible and diverse testing approach to our customers. Your input helps us improve the platform for both testers and customers. Thank you for being an active member of our community!
I would like to suggest explaining to customers more often the benefits of a more flexible approach to selecting testers. Today, websites and applications are used by people all over the world. For example, someone may use hotel, airline, shopping, banking, and other websites before traveling to another country. If they discover defects while using those services, their current location does not reduce the value of those findings. The same applies to testing devices. Every person uses different smartphones, tablets, and computers with different operating systems, browser versions, and hardware configurations. This diversity helps identify the real issues experienced by users. I believe customers should more often be made aware that a tester's location, the devices used for testing, and language proficiency should not always be the primary criteria when selecting testers. The greater the diversity of testers and testing devices, the higher the chance of identifying real issues before they affect end users. This approach benefits everyone. Customers receive broader real-world test coverage, more valuable bug reports, and ultimately a higher-quality product, while testers gain more opportunities to participate in testing cycles.