Tester FeedbackTTester Feedback
Oct 20

Because the description for the cycle is incomplete, the ground is created for double - triple standards.

A first case. Description for the cycle was not complete. The customer puts the rejection as intentional behavior. A tester opens the dispute and loses. Dispute manager agrees with the customer's position. Make the description for the cycle complete. If the description for the cycle can not be complete, well, then do not reject the dispute. Why should testers work for free? A testers have done their job honestly! Should testers suffer because of this behavior? One bonus for each such case, gives the opportunity to reject duplicates in the future, which is fair.
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