Aug 8
Increase Video Attachment Size Limit or Support .MOV Files for macOS Screen Recordings
On macOS, screen recordings are saved in .mov format by default. Even a short recording of around 9–10 seconds can easily reach or exceed 25 MB, which makes uploading video evidence difficult when the attachment size limit is lower.There are currently two possible ways to handle this:First suggestion — Increase the attachment size limit:Increasing the limit to around 50 MB would be the most helpful solution. macOS provides an encoding option that allows users to reduce the video quality and file size, but doing so may reduce the clarity of the evidence. A higher attachment limit would allow testers to upload short recordings directly without having to compromise the video quality.Second suggestion — Support .MOV files directly:If increasing the attachment size limit is not possible, allowing .mov files to be uploaded directly would also be very helpful. Currently, testers may need to convert the recording to .mp4 using a third-party website and reduce the file size to meet the upload limit. This requires leaving the platform, uploading the video, waiting for the conversion, downloading the converted file, and then returning to the report to attach it. This adds unnecessary time and effort to the reporting process.Either increasing the attachment limit to around 50 MB or supporting .mov files directly would make video evidence submission much smoother and more convenient for testers using macOS.
Closed
Hello Himanshu! Thank you very much for your feedback and for taking the time to suggest ways to improve our platform. We really appreciate it! You’re absolutely right that Mac and iOS users may currently experience some inconvenience when working with video files. However, there are a few important reasons why we currently require recordings to be uploaded in MP4 format. If videos are uploaded in MOV format, Windows users — including other testers and our customers — may have difficulties opening or playing them, and in some cases, additional software may be required. MP4 is a more universal format and can be easily played across different devices and operating systems. Another consideration is file size. MOV recordings are often larger than MP4 files, which can increase upload and download times and may also create additional storage requirements. For these reasons, we don’t currently plan to change the supported format. However, we understand the inconvenience and recognize that this can be particularly frustrating for iPhone and Mac users. We’ll keep the issue in mind and continue looking into possible solutions or improvements that could make the process easier. In the meantime, here are a couple of options that may help: - You can use a screen-recording application on your computer, such as Monosnap, which allows you to record directly in MP4 format. - You can also use one of the many free online video converters or compressors to convert MOV files to MP4. The process usually takes only a few extra seconds and, with the right settings, should have little to no noticeable impact on video quality. We understand that these are workarounds rather than a perfect solution, but we hope they can make the process a little easier for now. Thank you again for your feedback, your work, and your willingness to help us improve the platform. We really value your suggestions and look forward to hearing more from you!