Support for .MOV File Attachments

Thank you for your kind and comprehensive reply. I now have a much better understanding of the challenges involved, and I fully agree with your reasoning. I appreciate you taking my feedback into consideration and explaining the decision so clearly and wish you all the best with the platform's continued development 😊

Hello Mahmood! Thank you very much for your suggestion. We truly appreciate your willingness to help us improve the platform. At the moment, testers can upload screencasts only in MP4 format. We understand that this may cause some inconvenience for iPhone users, as iOS devices often record videos in MOV format by default. However, there are several important reasons why MOV support is not currently available. MOV files do not always play correctly on non-Apple devices and may require conversion or special software. This can make it difficult for other testers, Team Leaders, and, most importantly, our customers to open and review the submitted files. In addition, MOV files are often much larger in size, which can make them less practical to upload and store. For these reasons, supporting MOV files at this stage could create additional difficulties for other users and customers. That said, we understand the issue and are currently exploring possible ways to make the process easier for iPhone users. We will definitely share an update as soon as we have any news on this matter. Thank you once again for your valuable feedback and for helping us improve our platform. We look forward to receiving more suggestions from you in the future.

Agreed. Its about time