Jul 9
We should be given another opportunity to open a dispute after upgrading of a bug severity is made by the dispute manager incase if the costumer reject the bug
(Posting this on behalf of a tester, because the original author was deleted by accident)
Few days ago I submitted a legit critical bug which was downgraded by the team leader. Along the line I proceed to open dispute in order not to exceed the dead line given to open a dispute. the dispute was accepted and the bug severity was upgraded back from high to critical severity. Like five days later, the costumer rejected the bug as an **intentional behavior, this bug is a crashed bug that occur in app** I was wondering how a customer will decide that a crashed bug is intentional🤣 and reject the bug** I couldn’t use the the dispute features anymore because have used it for the first time, so in this case, it would be best option if We are given another opportunity to open a dispute after upgrading of a bug severity is made by the dispute manager incase if the costumer reject the bug
Closed